What if I need to cancel or modify a booking request?
Unplanned events happen from time to time. That’s why we made it easy enough for you to notify the Pet Owner in advance or on a short notice.
Manage your appointments:
- From any page, hover over ‘Account Settings’ at the top right corner and select ‘My Appointments‘
- Search for the appointment that you would like to cancel or modify
- Select the ‘eye’ icon to view the appointment.
- If you would like to cancel the appointment change the status to ‘cancel’.
- If you need to modify the day, time or type of service you can also do that as well.
- Once you’ve made your changes make sure you include a message to inform the Pet Owner of any additional details about the changes you made.
- Select ‘Send email to customer’ and that’s it. The Pet Owner will receive your e-mail with changes immediately so that there is no confusion about the appointment.